Freqeuently asked questions
What are you doing to protect the health and safety of passengers from the Corona Virus?
We serve very small groups of people at a time. We have a maximum capacity of 3 passengers per flight.
We do have a minimum of 2 passengers required to launch a flight. Typically, we allow single riders to hop on a flight with 2 other passengers if such a flight is available. This does mean that occasionally, we will conduct flights with individuals who do not know each other. Until this health crisis has passed, we will no longer allow this unless we have the express consent of each individual on the flight.
The pilot fully sanitizes the inside of the helicopter between each and every flight. This includes the headsets, the seats, and all handles and bars that may be touched during flights.
We currently have 1 pilot on staff. If at any time, she begins to feel ill with anything, we will immediately shut down operations. We do not wish to spread COVID-19 or even any other sickness which might compromise anyone's immune systems.
When are you open?
We are open daily from 9:00 AM - 6:00 PM
CLOSED Thanksgiving Day and Christmas Day
Where do tours depart from?
All tours depart from the St. Augustine Airport at 4900 US-1, St. Augustine, FL 32095
How many people can fly?
We have a 2 person minimum for launching a flight.
There is no maximum number of people, however, we can only accommodate up to 3 passengers on each flight. We are happy to take groups of more than three, but we will have to break up the group into separate flights.
For groups of nine or larger, discounts are available.
We will make every effort to seat individual travelers on a space-available basis.
Do we need a reservation?
For our daytime tours, reservations are not required. Walk-ins are welcome during our normal hours of operation. Reservations are available if desired. For evening tours, such as the Sunset or Nights of Lights, reservations are required at least one day in advance.
While not required, we do highly recommend reservations, especially on the weekends, as we can get very booked up and reservations do have priority.
What is the cancellation policy?
We require notice of cancellation at least 1 hour before the scheduled flight. After that, there is a $50 fee applied to the card on file.
How do we reserve?
All reservations are completed over the phone. Call us at (904) 824-5506 or click here to go to our Reservation Page and fill out the Reservation Request Form. We will call you at the phone number you provide to put a credit card on file and complete the reservation process.
What time do flights depart?
Flights depart on a 'walk-in' basis throughout the day during our normal hours of operation.
How long are the tours?
You should plan on approximately 30-60 minutes from the time you arrive until the time you leave depending on which tour you select.
Is there an age limit?
There is no age limit but children under the age of 5 must be accompanied by an adult. Children pay full ticket price.
Is there a weight limit?
Due to safety requirements, we cannot accommodate persons weighing more than 300 lbs. All flights are subject to weight and balance limitations.