Freqeuently asked questions

Safety Statement

For the safety of everyone onboard, the pilot has the right to refuse a flight to anyone that they feel will not take direction in the event of an emergency due to behavior, attitude, or general demeanor.

What are you doing to protect the health and safety of passengers from the Corona Virus?

  • We serve very small groups of people at a time. We have a maximum capacity of 3 passengers per flight. 

  • We do have a minimum of 2 passengers required to launch a flight. Typically, we allow single riders to hop on a flight with 2 other passengers if such a flight is available. This does mean that occasionally, we will conduct flights with individuals who do not know each other. Until this health crisis has passed, we will no longer allow this unless we have the express consent of each individual on the flight.

  • The pilot fully sanitizes the inside of the helicopter between each and every flight. This includes the headsets, the seats, and all handles and bars that may be touched during flights.

  • If the pilot is feeling ill for any reason, we will immediately shut down operations until they have received a negative test result and are no longer symptomatic. 

 

When are you open?

Winter Hours:

We are open Friday-Monday from 10:30 AM - 5:30 PM

We are CLOSED Tuesdays, Wednesdays, & Thursdays

CLOSED Thanksgiving Day, Christmas Day, and New Year's Day

 

Where do tours depart from?

All tours depart from the St. Augustine Airport at 4900 US-1 N, St. Augustine, FL 32095  

How many people can fly?

We have a 2 person minimum for launching a flight. 

There is no maximum number of people, however, we can only accommodate up to 3 passengers on each flight.  We are happy to take groups of more than three, but we will have to break up the group into separate flights.

For groups of nine or larger, discounts are available. 

We will make every effort to seat individual travelers on a space-available basis. 

Do we need a reservation?

For our daytime tours, reservations are not required, but they are highly recommended. Reservations do have priority.  Walk-ins are welcome during our normal hours of operation, but we cannot guarantee a flight will be immediately available. For evening tours, such as the Sunset or Nights of Lights, reservations are required at least one day in advance.

 

What is the cancellation policy?

We require notice of cancellation at least 24 hours before the scheduled flight. After that, there is a $50 non-refundable fee applied to the card on file. 

How do we reserve?

Call us at (904) 824-5506 or click here.  

What time do flights depart?

Flights depart on a 'walk-in' basis throughout the day during our normal hours of operation. 

How long are the tours?

Our flights range from approximately 5 minutes to approximately 25 minutes in the air. You should plan on 30-60 minutes from the time you arrive until the time you leave. 

Is there an age limit?

There is no age limit but children under the age of 5 must be accompanied by an adult.  Children pay full ticket price. 

Is there a weight limit?

Due to safety requirements, we cannot accommodate persons weighing more than 295 lbs.  Each group of passengers cannot collectively weigh more than 600 lbs. All flights are subject to weight and balance limitations.

Can we have champagne on the helicopter?

Alcohol of any type is prohibited from being on our helicopter. 

Additionally, we will not take any passengers that are under the influence of drugs or alcohol. Our pilots have the right to turn away any customers who appear to be impaired. Flights cancelled due to drug or alcohol impairment will be charged the $50 late cancellation fee. 

Can I smoke on the helicopter?

Smoking is not allowed on or anywhere near the helicopter or the golf cart. 

Vape pens are considered hazardous materials according to the FAA and are not allowed on the helicopter.